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General Questions

The loyalty program is an exclusive club that you can easily join, get discounts, special offers, and earn direct dollars off your purchases!

We have an excellent referral rewards and birthday rewards, and we give out free points to you that directly equal MONEY off your purchase!

SIGN UP by simply CLICKING HERE and follow the prompts! Email us at hello@preciseplussize.ca with questions.

For all requests concerning your orders, please send us a message via our Email address here: info@preciseplussize.com

A customer service representative will answer all your requests within 24 to 48 hours.

Protecting your private information is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, Canvas Art World will ask for your name, shipping/billing address, email, phone number, and your credit/debit (or another payment type) information. This information will only be used for the purchase transaction and will never be given out to other businesses.

Shipping questions

All orders are processed within 1-5 business days. The tracking number will be forwarded to you as soon as the product ships. Using the Track Order link on the homepage, input your tracking number to track your orders progress.

We ship worldwide in most countries. Please note, Qatar, Kuwait, Suriname, Lebanon, Netherlands, Finland, Mexico, Jamaica, Ghana, Uganda, Trinidad and Tobago, South America and South Africa are excluded.

Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Estimated Shipping Times:

10-30 business days

Tracking details will be emailed to you once your order has shipped.  Most orders are shipped within 3 business days. 

Click on the TRACK ORDER link at the top left of the homepage input your tracking number to over-see the shipping progress. Alternatively we will also supply you with a link to track your order via confirmation email.

Payment questions

We currently offer Visa, Mastercard, AmericanExpress, PayPal, ApplePay and GooglePay as payment methods.

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. See our Privacy and Security section for more details.

Satisfaction Guarantee

Refunds are being issued in the following cases: 

If for any reason you are unsatisfied with your order you may request a full refund within 30 days of receiving your order. Items must be unworn, undamaged and returned in original packaging with tags attached. 

Customer must ship items at their own expense to our Canadian fulfillment center. Upon receiving the items within the 30 day limit a full refund will be granted. Also based on inspection ensuring the items are unworn, undamaged, and returned in original packaging. 

If for any reason you do not receive your order within 60 days of the order being processed a full refund will be granted and when the item finally does arrive you will get to keep it free of charge! This is based on a shipping delay, or if the shipment gets lost- which we still have never had happen!

Just email us with any questions you may have and we'll take care of you: hello@preciseplussize.com

ALL RETURNS are to be sent to the address below to us directly.

2302 Hillside dr. Abbotsford, BC, Canada V2S3R5

Once we have received your item, and it aligns with our policy, you will receive your refund through your original method of payment.

If for any reason you are unsatisfied with your order you may request a full refund within 30 days of receiving your order- exempt items labelled clearance or final sale. Items must be undamaged and returned in original packaging with tags still attached, as all items are assessed for refund eligibility.

TO PROCESS A RETURN:

1. Reach out to us at hello@preciseplussize.com! Email us with your order number, the item you want to return, and a description on why you are wanting to return your item.

2. Return your item to: 11579 72nd ave Delta BC V4E 1Y9 British Columbia Canada

3. Precise Plus size will not be responsible for the cost of shipping on returns.

4. Email us with your Waybill number once the order has been shipped.

5. Once we have received your item, and it aligns with our policy above, you will receive your refund through your original method of payment.

*Orders submitted on preciseplussize.com or preciseplussize.ca cannot be cancelled after they've been submitted.